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Contact Us

The quickest and easiest way is to contact us via Live Chat.
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Forgot/Lost Login Details

Click 'Read more' to learn more about our forgot login process.
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Why has my bet not been settled?

Settlement usually takes no longer than 30 minutes, however on some occasions it may take slightly longer. This is because we are unable to get an official result, a loss of feed from our provider or just a technical error...
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Rules For All Sports Bets on William Hill Sportsbook

Click 'Read More' to find out about all rules for all Sports Bets.
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I want to withdraw my winnings. Why have I been asked for documents?

It's for security or Know Your Customer reasons. Sometimes it'll be for your first withdrawal, a large withdrawals or if you're using different payment method than your deposit. Just email the documents and we'll do the admin as fast as we can...
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Rugby Union: Rules

Click 'Read More' to find out about Rugby Union Rules.
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Rule 4 Deduction: Explained

Click 'Read more' to know more about Rule 4 deduction.
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Gaming - 'Buy-In' promotions

Click on Read more to find out how Buy in Bonus works...
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Country/Territory Restrictions - Is It Legal For Me To Bet?

For a list of countries for which we're unable to accept accounts or offer any of our products or services, just click 'Read more'.
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Your Free Bet: How to Find and Use It

Click 'Read More' to find out how you can check and use your free bet tokens.
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What bet types are available and how do I place them?

You can place many different types of bets with us: singles, doubles, trebles, accumulators, forecasts/tricasts and many more. To place a single bet, click on the price to add your selection to the bet slip, enter your stake and click 'Place Bet' to confirm your bet...
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Safer Gambling: Overview

Please click on 'Read more' and then choose from (click on) one of the following options: 'I live in the UK' or 'I don't live in the UK'...
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What are Estimated Returns?

An estimated return is displayed on your bet slip and is a rough guide for the amount of winnings which will be paid out if your selection/s are winners. It's only a guide because it's based on your predictions winning and not on the actual results of the event...
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What's your bet acceptance policy for in-play events?

Although we make every effort to ensure all Live In-Play and Notifications displayed are correct, information (such as score and time of game) is intended to be used as a guide and we assume no liability in the event of any information being incorrect...
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Betslip FAQs

How do I sign up with a promo code? How do I use the new betslip? How do I find and use my free bet? How do I place a single bet? How do I place a multiple bet? How do I place a forecast or tricast? How do I place a free bet? How do I use Cash In My Bet? How are your prices displayed? How do I find my settled and open bets? What are the minimum and maximum amounts I can bet? How do I boost the odds? Bet types explained Rules for all sports bets on William Hill sportsbook Can I cancel a withdrawal? How do I change the debit card registered to my account? Error codes SLIP01-SLIP139, how can I place my bet?
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Visa Direct (faster withdrawals)

Click 'Read More' to find out about our Visa Direct withdrawal method for faster withdrawals.
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Football Rules: General

Click 'Read More' to find out about all General Football rules.
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Deposit Limits Explained

Learn more about our deposit limits by clicking below.
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Debit Cards - FAQs

Debit Card gives you an easy, safe way to pay online. Debit Card also allows you to make effortless withdrawals from your William Hill account. What are the deposit, withdrawal limits and timescales for Debit Card? How do I deposit with Debit Card? How do I withdraw with Debit Card? Notes to consider What are the deposit, withdrawal limits and timescales for Debit Card? Deposit Withdrawal Min...
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How can I withdraw by Bank Transfer?

You can order bank transfer at your local branch, by telephone or via online banking. The cost of transfer service depends on your bank and may vary, please consult your bank on the charges. For all types of transfers, you'll also need to fill in a form provided by your local branch - don't forget to include your William Hill account number.
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Football Rules: Match Result / Match Betting Live

Match Result / '90 Minute' market Market description: Predict the result of a match from: home win | draw | away win , sometimes denoted on our website/coupons as 1 | X | 2. 1. Bets are settled on the events that occur in normal time...
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Football: Settlement Guide

Here's a guide to help you with some of the common areas of confusion around football settlement.
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Why can't I always choose how I withdraw my funds?

You need to withdraw to the same payment method you used to deposit. If your deposit method doesn't allow a withdrawal back, then it's by bank transfer. If you've used more than one payment method, you'll need to withdraw to the method you've deposited most with, but there's a few more details you'll want to know ...
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How to Close your Account

Here's a quick guide to close your account
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How can I use PayPal to deposit and withdraw?

In order to deposit with PayPal you must have an active PayPal account with funds available on the account balance or a debit card linked to it.
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Football Rules: Postponed Matches

Click 'Read More' to find out our rules about postponed matches in Football.
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Football Rules: Abandoned Matches

Click 'Read More' to find out our rules about abandoned matches in Football.
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WH Promotions

Your favorite promotions are now in one page.
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How do I change the debit or credit card registered to my account?

If you've got the same card number with a new expiry date you only need to update the card expiry date. If you want to add a new card, or new card number you'll need to remove the card no longer in use and add the new one...
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General Sports Betting Rules

Click 'Read more' to know more about our General Sports Betting Rules.
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The Bonus Drop

The Bonus Drop is William Hill's version of those 2p machines, seen in the arcades in coastal towns across the country. Put a coin in one of the slots to receive a win, instant win, or no-win result...
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Online Privacy Notice

Our Online Privacy Notice tells you how and why we use your data, and how we protect your privacy. At William Hill we take the privacy and security of your data very seriously. Click 'Read more' below to read it in full...
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Source of Funds

Understand how to upload source of funds documents and get more information about source of funds
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What withdrawal options can I use?

Here are the available options you can choose from to make a withdrawal.
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What happens if a market is suspended?

A betting market may be suspended when something of significance occurs, or is likely to occur, during an event. In the case of football, examples of this may (but won't always) be: A goal Possible red card Possible penalty 85 minutes of play being completed Price of one of the teams being shorter than 1/25000 Feed from our third party service providers failing, etc...
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Account Verification Guide

Click 'Read More' to find out how and why do you need to verify your account with us.
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How to take a screenshot on your device

How do you take a screenshot on your device
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How do I withdraw using a debit or credit card?

Click on the balance icon, then click 'Withdraw'. You can then withdraw back to the same card you deposited with. In most cases it take 1-3 working days to get back into your account. But if you've used Diners Club, you'll need to withdraw by bank transfer...
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How can I reverse a withdrawal?

Click 'Read More' to find out about our reverse withdrawal policies.
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Why can't I claim a gaming promotion?

If you’re not seeing an option to claim the offer or you’ve received an error message when you opted in to this offer, this is normally fixed by following these steps .......
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Lottery Betting - FAQs

Click 'Read More' to find out the Frequently Asked Questions about Lottery betting.
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How to Use our iOS App

How do I download the app? Why is there a forced upgrade to the new app version How do I login/ logout? How do I update my login Preferences? How do I use a free bet on Mobile? How do I find my settled and open bets? How do I use Cashout? Top Bets Widget How do I use Bet Search? How do I find my way round Horseracing? How do I find my way round Football? Performance Problems, how do I clear my cache? How do I download the app? To download our iOS app, click here ...
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Where Can I find Tote Betting?

Tote Betting can be found under Horses Racing, then click on Tote tab...
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Winnings Boost Explained

Winnings Boost increases the odds on your selection - the higher the price, the greater the boost! Check our promotions page to find out which ones are available. IMPORTANT: You cannot use Winnings Boost with Price Boost - Flash or Price Boost...
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Plus Card

Track and cashout your bets placed on shop terminals with Plus. New features include betting with and withdrawing online funds in shop. You can also transfer your winnings to your online account.
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Quick Navigation Tips

Click 'Read more' for your guide on how our new William Hill site works
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888 Acquisition

Click 'Read More' to find out about 888's acquisition of William Hill.
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What's an each way bet and how do I place this?

What's an Each Way bet? How do I place an Each Way bet? Each Way multiples What's an Each Way bet? An Each Way bet consists of two (2) bets on the same selection - one for the winner of the event and the other for the selection to place...
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Cricket: Pre-Match-Betting Rules

Click 'Read more' to find out about Cricket: Pre-Match-Betting Rules.
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How do I make a 'Quick Deposit'?

Here's how to use our quick deposit feature: NOTE: Ensure that you have a valid card linked to your account to access quick deposit. 1. Click on the 'Deposit' button at upper right corner...
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What's a dead heat?

What's a dead heat? Calculation Dead Heat in golf What's a dead heat? A dead heat happens when 2 or more competitors finish at exactly the same time or with exactly the same result. In horse and greyhound racing, a dead heat occurs when 2 or more runners cannot be separated by the Judge, even after consulting the photo finish...
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Football Rules: Penalties/Cards

Click 'Read more' to find out about Football: Penalties/Cards rules.
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Cookie Privacy Notice

Click 'Read More' to find out about our Cookie Privacy Notice.
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How do I place a multiple bet?

We’re in the process of releasing our new version, so the steps may differ slightly depending on which version you see. Please choose from the options below: How do I place a multiple bet on the NEW version? How do I place a multiple bet on the OLD version? What's the minimum bet for multiples? How do I place a multiple bet on the old version? 1...
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How to Clear your Browser Cache?

If you experience technical difficulties while using our site, we recommend clearing cookies and temporary internet files...
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What are the minimum withdrawal limits for various payment methods?

Minimum withdrawal limits for Visa and Mastercards ( Debit or Credit) cards is £5.00, E Wallets is £5.00 if you can withdraw to the payment method, if withdrawal is processed by Bank Transfer the limit is £25….
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Bet Limits

Click 'Read More' to find out about how much you can bet with us.
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Self-Exclusion and How to Set One

If the tools available aren't working effectively and you want to stop yourself from gambling completely, then total self-exclusion is available for a period of between 6 months and 5 years...
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Promo Codes Explained

What is a promo code and how do I use it? What is a 'qualifying bet'? How do I find and use my free bet?
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How do I use the new betslip?

You might have noticed that our betslip design has changed! In our new version, it now looks the same and works in the same way on desktop, mobile and app. Where is my betslip? How do I place a bet? How do I hide and reopen the betslip? How do I remove a selection from the betslip? How do I find and use my free bet? How do I find and use my Winnings Boosts? Q: Where is my betslip? A1: On desktop: the betslip is now in the bottom right corner: A2: On mobile/app: the betslip is still at the bottom: Back to top Q: How do I place a bet? 1...
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What does RTP (Return To Player) mean?

RTP (or 'return to player') is another key way to understand how online slots games are different from each other and from other types of gambling. Read on to find out more...
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Gaming: What's a wagering requirement?

When you opt in to a gaming promotion it is likely that there is a Wagering Requirement that you must meet before being able to withdraw your bonus winnings. A Wagering Requirement requires you to wager a certain amount on the game(s) specified within the terms and conditions of the promotion before your Bonus Balance is transferred into your main balance...
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How can I track a card withdrawal with my bank (ARN)?

You'll need an ARN to track or query a card withdrawal with your bank. Wait at least 5 working days since your withdrawal was issued, then contact us making sure to have the amount/date and card details to hand (we'll need them to provide your ARN) ...
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Gaming - 'Percentage Back' promotions

Click on Read more to find out about percentage back offers...
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How can I use Fast Bank Transfer to deposit and withdraw?

Fast Bank Transfer allows you to deposit funds into your account at a lower cost than a regular international wire transfer, often free and always secure.Transfers are made to a bank account local to you and credited to your William Hill account very quickly...
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UK & Irish Horse Racing Rules: General

Click 'Read More' to find out about all General rules for UK and Irish Horse Racing.
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Instant Banking - Withdrawal FAQs

Click "Read more" to know more about our newest payment method you can use to withdraw funds.
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Do you charge a fee for my account?

Click 'Read More' to find out about our Account Inactivity policy.
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Why is my game not loading?

If you’re unable to load any games due to the following error messages: 502 Bad Gateway Connection Error Progressive Conversion Rate Not Found Invalid Game State Invalid another game is open Technical problem, please retry Clear your cache/ browser’s history...
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Casino - How Does William Hill Test The Games For Fairness?

All games at William Hill (except Live Casino and Sports betting) use a Random Number Generator (RNG) to determine the outcomes of game rounds. Each game has its software and RNG tested and certified by an external, independent company, to ensure that the game is built and designed to work as specified by the developer...
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How to Update your Details (Personal, Contact, Marketing)

In the 'My Account' section you can change your account password, update your address/telephone number/email address/time zone, and update your marketing preferences...
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How to Register your Debit Card

Click 'Read more' to know more about our Debit Card Usage policies.
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NEW! 2Up – Early Payout

Click 'Read More' to find out about our newest football betting market, 2 Up!
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Your website - what's changing?

If you're using our Sportsbook, you might've noticed a few changes recently as we're gradually releasing our latest version. On our gaming products, you'll still see the old version for now...
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Cash Out

Click 'Read More' to find out about our Cash Out feature.
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I got disconnected from a game, what do I do?

If you got disconnected while you’re in a game, you can continue where you left off when you load the game again. If you have winnings by the time you’ve gotten disconnected, you should still see them when you load up the game...
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What deposit options can I use?

Click below to know more about our deposit options
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Safer Gambling Tools

The 'Safer Gambling' section of your account gives you access to a number of options to help you stay in control. You can find it by logging in, clicking on the balance icon and selecting 'Safer Gambling' (called 'Gambling Controls' on our gaming sites, and 'Account Controls' on the app).
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Football Rules: eSports

Click on 'Read more' for our Football eSports rules.
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New feature: My Bets

We've got a new feature for you: My Bets. It's now available on both the website and the app. What is the 'My Bets' feature? Where do I find the 'My Bets' feature? How does the 'Open' section work? How does the 'Settled' section work? How does Cashout work? What is the 'My Bets' feature? It enhances the old 'Open Bets' feature...
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Issues with my Deposit

Having trouble with deposits? Click "Read more" to know what to do
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How to Change your Password

To change your password: login using your current password, and click on the balance icon. If you're on the new website click on 'My Account' and then 'Login & Security Settings', if you're on the app click 'Change Password' or if you're on a gaming site, click 'Preferences'...
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Gaming - 'Stake and Get' promotions

If you frequent our Gaming sites you will come across Stake and Get promotions. Click on Read more to find out how it works...
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Football Rules: Total Player Offsides

Market Description: Predict whether the total number of times a player is given offside in a match will be over the number specified. Over two (2) offsides = at least three (3) offsides or more Bets are settled on the events that occur in normal time...
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Checking your Account Balance

It's important that you get to check your balance every now and then to know your next bet. Here's a guide how...
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PayPal OneTouch - FAQs

PayPal One Touch is a new function that allows you to be kept "logged in" into your account. How do I activate PayPal One Touch? How does One Touch work? How do I deactivate PayPal One Touch? How do I activate PayPal One Touch? To activate One Touch log into your PayPal account and select " Stay logged in for faster purchases"...
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UK & Irish Horse Racing Rules: Each Way

Each Way Market Description Predict a horse to win and/or be placed in a given race. Placed means to come first, second, third or fourth depending upon the type of race and number of runners. Bets are accepted for horse race meetings held under the rules of the British Horseracing Authority (BHA) and Horse Racing Ireland (HRI) and are settled on the official result...
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Ukraine Market Suspension

Click 'Read More' to find out more details about the Ukraine temporary market suspension.
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International Customers (excluding UK, Jersey and Gibraltar): Terms & Conditions

Please click on 'Read more' for our full terms and conditions for our International Customers (excluding UK, Jersey and Gibraltar).
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Game Fairness at William Hill

Click 'Read More' to find out about Game Fairness at William Hill.
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Account Registration Guide

Click 'Read More' to find out how can you create your William Hill account and start betting with us.
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How to Convert your Casino Loyalty Points?

Here's an easy guide to help you convery your casino loyalty points
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Should I declare tax on my winnings?

The UK betting tax rules allow William Hill to offer tax free betting to customers. Each customer should still check whether they need to declare tax as part of income tax rules within their own country.
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Data Subject Access Request (DSAR)

At William Hill, we understand your right to request a copy of the data we're holding for you. Here's the most common information that you'll need to know about DSAR.
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E-mail and Mobile Account Verification Process

I'm a new player, how do I verify my account on mobile and desktop?
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The Withdrawal Process

A quick guide you in helping you withdraw your funds successfully. How to Make a Withdrawal? Click here to check the processing time, withdrawal fees and withdrawal methods you can use for your account...
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William Hill: Terms & Conditions

Click 'Read More' to choose and read our UK and International Terms and Conditions.
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WH Document Uploader

Follow this link to upload any documents that you've been requested to provide.
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Cricket: In-Play-Betting Rules

Click 'Read More' to find out about Cricket: In-Play-Betting Rules.
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How is My Data Used for Marketing?

Click "Read More" to know more about how your data is utilized in our marketing
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Bonus Drop Boost

The Bonus Drop Boost is here! This is what you need to know.
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How do I uninstall Casino Software?

William Hill has made the process of removing the Casino software quick and easy to do. To uninstall simply follow the steps below: Please note: the uninstall process may vary slightly depending on your computer's Operating System...
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Retail Privacy Notice

Our Privacy Notice tells you how and why we use your data, and how we protect your privacy. At William Hill, we take the privacy and security of your data very seriously. Click 'Read more' below to read it in full.
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How is the outcome of the game decided?

In both real money and play for fun modes, a Random Number Generator (RNG) determines the outcome of a game. In any card game, the computer will re-shuffle all the cards before each hand is dealt.
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Vegas Prize Draw Privacy Notice

Click "Read More" to know about our Vegas Prize Draw privacy notice
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How do I open an account?

How do I open an account? Simply choose your preferred play mode and click on 'Join Now'. Once funds are in your account, you are ready to play! I already have a William Hill account that I registered with the old casino software...
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Can I chat with other players?

This is only available in Multi Player and Private Table games. Simply type in a message in the chat space and clink on 'Chat' or press Enter.
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What is Placepot betting and how do I place one?

A placepot bet requires you to pick at least one selection to place in all of the first 6 races at a particular meeting. If one or more of your selections fails to place, the bet will be a loser. Placepot betting is available from the 'Tote' tab of the Horse Racing page...
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UK customers: Compulsory Gaming ‘Session Time Reminders’

Following the lockdown, The Gambling Commission (the gambling regulator of Great Britain) issued new guidance to all online operators to provide extra player protection by ensuring that we interact with you when you’ve been playing for an hour in a single session of play...
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Do I have to download the software every time I play?

No, you don't. Once the software is downloaded, the next time you want to play, just locate the William Hill Casino icon on your desktop and click on this to open.
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Lottery Betting: Rules

Click 'Read More' to find out about Lottery Betting Rules.
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What is the auto-spin feature in the Slots?

This allows you to set a number of games to play at any one time. As long as you have the funds in your account you can set the auto-spin button and be in with a chance of winning even if you have to leave your PC for any length of time...
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Best Odds Guaranteed

Click 'Read More' to find out about our Best Odds Guaranteed promotion.
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Tote Pool Betting: Rules

Click 'Read More' to find out about Tote Pool Betting Rules.
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Bet Builder

Bet Builder is a new feature available for selected football matches. Click 'Read more' for more information.
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How to View your Transactions

Please click 'Read more' and choose from the options at the top of the page...
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Bonus and Consolation Bets: Rules

Click 'Read More' to find out about Bonus and Consolation Bets Rules.
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How to Claim Your Free Spins

Got questions about free spins? Here's what you need to know about our free spins promotions. What are Free Spins? A: Free Spins are bonuses that allow you to play for free in certain games. How can I use my Free Spins? A: You can follow the steps below to claim your Free Spins for a certain game...
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What are Multi Player and Private Group Tables?

Often when you play a game, you play as a Single Player at a table. By selecting Multi Player when playing games such as Blackjack, Baccarat and Roulette, you'll be placed on a table where other players are playing online...
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How can I use PaySafeCard to deposit and withdraw?

In order to deposit with PaySafeCard you will need to purchase a Prepaid Card or a 16 digit Voucher. Then click on Deposit link on our website and select Paysafecard from the list of deposit methods, enter the amount, click on Deposit and enter 16 digit PIN...
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Hungary Sportsbook Closure

Click 'Read More' to find out more details about Hungary Sportsbook closure.
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Gaming - Technical Help

If you experience technical problems whilst playing games, please try the following: Log out of your account and log back in again...
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Grand National Festival Prize Draw Privacy Notice

Click "Read More" to know about our Grand National Festival Prize Draw privacy notice
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How to use the incognito feature of a specific Web browser?

Having troubles claiming our promo offers? Here's your guide on how to use an incognito browser.
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Price Boost

Price Boost markets are ordinary prices made bigger and better. Just look out for the yellow logo...
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Virtual: Rules

Click 'Read More' to find out about Virtual Rules.
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Stat Attack

Click 'Read More' to find out about our latest promotion, Stat Attack.
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Contacting Customer Support Services

If you need to get in contact about any issues you've experienced in one of our branches.
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UK & Irish Horse Racing Rules: Antepost Prices

Click 'Read More' to find out about our UK & Irish Horse Racing: Antepost Prices Rules.
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Impact Sub - NEW PROMOTION!

Click 'Read more' to check our newest football promotion - Impact Sub.
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Serbia Market Closure

Click 'Read More' to find out more details about the Serbia market closure.
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V-Play

V-Play guarantees you rewards whenever you play!
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Epic Boost

Epic Boost have arrived! Click below to know more.
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What's a Session Time Reminder and How to Update It?

Set an automated reminder to appear during gaming activity, to help you track how long you've been playing. Session time reminders are compulsory for UK customers. To set one up or update your current one you need to be logged in, click on the balance icon then go to the 'Safer Gambling' section (called 'Gambling Controls' on our gaming sites, and 'Account Controls' on the app)...
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What's New?

We updated our gaming website and here's what you need to know...
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Retail: Fair Deal Rules

Learn more about all Fair Deal Rules for our Retail/Shops by clicking 'Read more'.
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Apple Pay

Looking to pay using Apple Pay? Here's what you need to know.
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Venezuela Market Closure

Click 'Read More' to find out more details about the Venezuela market closure.
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Instant Banking - Deposit FAQs

Click "Read more" to know more about our newest payment method you can use to deposit funds.
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Can I change my mind after I've placed a bet?

Once you've placed chips on the table during games such as Blackjack, Roulette, Craps and Baccarat you can remove them by simply double clicking on them. They will be removed as long as the game hasn't started...
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Smart ACCA

We've got Smart ACCA available for you! Here's what you need to know.
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Still looking for answers? Contact Us