In line with government guidelines about the COVID-19 situation, all shops in England and a significant number of shops in Scotland are currently closed. If you’re from Wales or Jersey, our shops remain open and you can still use CashDirect and PLUS as payment options. For more information and updates around what this means for you including details on Scottish shop closures please click here

If you’re a non-UK customer and having problems logging in on the app, please login first on the website to accept the new Terms and Conditions before logging back into the app.

Over 18s Only

It is illegal if you are under 18 years of age to gamble. The legal age to gamble varies according to each countries legislation, we advise you to carry out your own research.

So that we avoid unlawful betting, we reserve the right to carry out checks to verify the information you provide. We may contact a third party to check and verify that you are 18 or over.

If the check is unable to verify your identity and that you are 18 or over, you will be required to provide documentation to validate your identity. Until this documentation is received your account may be suspended and you will not be able to deposit.

To verify your age and identity the following documentation is acceptable:

  • Passport (recommended)
  • Driving license
  • National ID Card
  • Birth Certificate (verification takes up to 24 hours)
In addition we will also require you to provide either of the below for identity verification purposes (please note these must be no older than 6 months):

  • Utility Bill
  • Bank Statement (recommended)
  • Signed credit agreement

To prevent potential misuse from a minor please keep your account number, user name and password confidential.

For more detailed information on William Hill's Age & Identity Verification measures, please click here.

For our full Safer Gambling policy please click here.

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