SHOP ADVISORIES: There were guideline updates specifically for shops in England and Scotland. To check these latest shop-related COVID-19 policies, please click HERE.

Game Fairness at William Hill

At William Hill, we understand that integrity and fairness of our games is important to all of our players.

To put your mind at rest, we've outlined below how we ensure complete fairness on all the games offered on our site:

  • Random Number Generators (RNG) are utilised on all games such as Slots, Roulette and Blackjack. All RNGs are certified externally and tested in house prior to going live on our site.
  • All games are monitored for any discrepancies and action taken if any are found.
  • The theoretical RTP (Return to player) is available on all games within the 'information' or 'help' section of the game.
  • We provide our members with an easy to use log of their game results via their device where available or via customer services. This information may be reviewed any time and includes amounts wagered, game results, as well as deposit and withdrawal records.

RNG certificates are available on request. To request an RNG Certificate for a game, please click here to contact us via Live Chat and provide the following information:

Select a product:  Select the product where the Game is located, eg. Games or Vegas

Subject: RNG Certificate Request

Your Question: Include the Game Name you would like the certificate for with any additional information.*Please note we aim to provide certificates within 10 working days from request

Here's our video guide explaining RTP:

Still looking for answers? Contact Us
Back to top