If you have forgotten your username and password you can reset them by clicking on the 'Lost Login details' link on mobile and desktop, 'Retrieve your login' link, if you're using our new desktop site and follow the instructions...

Settlement usually takes no longer than 30 minutes, however on some occasions it may take slightly longer. This is because we are unable to get an official result, a loss of feed from our provider or just a technical error...

We have listed our Fair Deal Rules for the William Hill Sportsbook, effective from 29/11/2013. Please click on Read more to view related rules...

It's for For security or Know Your Customer reasons. Sometimes it'll be for your first withdrawal, a large withdrawals or if you're using different payment method than your deposit. Just email the documents and we'll do the admin as fast as we can ...

You can verify your account online, via Live Chat or Email. Read our FAQ for more details....

On mobile your free bet will be shown once you have added a selection to the bet slip. On desktop all of your free bets and bonus information, including the value of your free bet and the expiry time and date you will find by clicking on the Balance Icon then selecting Free Bets/Bonuses tab...

To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents: Each document must be sent as a separate image Photo Captured images are preferred, but if you'd rather scan your documents, send them as a ...

To get your free bets for this sign up offer you'll need to place a qualifying bet of £10/€10 at odds of 1/2 or greater, make sure that you aren't depositing with restricted payment methods such as: Neteller, Moneybookers(Skrill), PayPal, PaySafe, Envoy, Skrill 1-Tap or Plus, if you previously had an account with us, you won't qualify for this offer...