In line with government guidelines about the COVID-19 situation, all shops in England and a significant number of shops in Scotland are currently closed. If you’re from Wales or Jersey, our shops remain open and you can still use CashDirect and PLUS as payment options. For more information and updates around what this means for you including details on Scottish shop closures please click here

If you’re a non-UK customer and having problems logging in on the app, please login first on the website to accept the new Terms and Conditions before logging back into the app.

How to contact William Hill

Customer services for your William Hill online account

Before you contact us, please check our FAQs in case they can provide an immediate resolution. Some of the most popular ones are:

If you'd still like to get in touch...

  • Live chat - please click here to live chat with us.
  • Email - please click here to email us.
  • Twitter - we also have a live Twitter help feed, where you can get all sorts of live notices and updates or just pose a quick question - click here to check it out.
  • Phone - We're usually also available by phone, but due to operational reasons caused by Coronavirus, we're currently unable to provide phone support. We're working to fix the situation as soon as we can, but we're sorry for the inconvenience in the meantime.

Customer services for our betting shops

  • In-Shop - you can speak to a shop colleague in any branch, and they'll be able to help you with any queries.
  • Email - you can contact us via e-mail at (we aim to respond to your query within 48 hours).
  • Phone - the retail customer service phoneline is now open again. You can contact us by phoning 0870 518 1715 from 9am-5pm, Mon-Sun.
  • Post - if you'd like to send a letter, the address is:
Retail Customer Support
PO Box 170
Still looking for answers? Contact Us
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