All William Hill betting shops in England, Scotland and Wales are temporarily closed in line with the latest measures which have been implemented to try and reduce the spread of the COVID-19 virus.

However, all nine (9) shops in Jersey are now open and are trading as normal.


Get your money from your winning bets which you placed in one of our betting shops HERE. We're currently reviewing the recent updates announced by the British Government and making plans to ensure that we're in a position to reopen our betting shops.

For more information about payments and the lockdown rules in your area, just click HERE.

How to contact William Hill

Customer services for your William Hill online account:

Before you contact us, please check our FAQs in case they can provide an immediate resolution. Some of the most popular ones are:


If you'd still like to get in touch:

  • Live chat - please click here to live chat with us.

  • Twitter - we also have a live Twitter help feed, where you can get all sorts of live notices and updates or just pose a quick question. Click here to check it out.


Customer services for our betting shops:
  • In-Shop - you can speak to a shop colleague in any branch and they'll be able to help you with any queries.

  • Email - you can contact us via e-mail at customerhelp@williamhill.co.uk (we aim to respond to your query within 48 hours).

  • Phone - the retail customer service phoneline is now open again. You can contact us by phoning 0870 518 1715 from 9 AM to 5 PM, Monday to Sunday.

  • Post - if you'd like to send a letter, the address is:

Retail Customer Support
PO Box 170
Leeds
LS2 8JF

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