SHOP ADVISORIES: There were guideline updates specifically for shops in England and Scotland. To check these latest shop-related COVID-19 policies, please click HERE.

William Hill Customer Services

Here are our readily available customer services for any of your concerns:

Check our FAQs in case they can provide you an immediate resolution:

Alternatively, you can reach out to us via:

For online customers:

NOTE: Customer Services via phone and e-mail are no longer available.


Contact us via Live Chat and speak with our knowledgeable Customer Service agents. 

Follow our live Twitter account to get the latest information and updates. You can also post a quick question.

For our betting shops:


Speak to a shop colleague in any branch and they'll be able to help you with any queries.

To find the nearest William Hill betting shop from you, just click our Shop Locator.

Send us via e-mail at

We'll aim to respond to your query within 48 hours.

Call us at 0870 518 1715.

We're available from Mondays to Sundays - 9 AM to 5 PM.

Send us a letter via our postal address:

Retail Customer Support
PO Box 170


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