How to contact William Hill
Before you contact us, please see below our most popular FAQs that could provide an immediate resolution:
- Summary of all Payment Methods, Limits & Timescales
- Rules For All Sports Bets on William Hill Sportsbook
- Bet Types Explained
- Responsible Gambling
- How do I verify my account?
Please click on the type of query you would you like to contact us about:
- Online & Mobile customer services
- To place a bet by text
- To place a bet by telephone
- To listen to our horse & greyhound racing commentary
- Age Verification
- Bingo customer services
- Customer services for our betting shops
- Investor relations
- Careers
Calls are recorded for training and monitoring purposes.
0800 121 6688
Alternatively, you can click here and choose 'Bingo' from the menu to send us an email.
If you would like to contact us by live chat, you can find the link on the 'My Account' page when you're logged in. Choose 'Bingo' from the menu on the new window which opens when you click the live chat link.
Our Age & Account Verification team is available to help you with your account 24 hours a day, 7 days a week.
For information on how to send us your documents please click here.
If you want to speak to someone you can call our Age & account Verification team on 0800 731 7823 (from the UK) or +44 (0)870 600 0479 (from abroad) who will be happy to offer guidance on how to provide documents or explain the Age Verification process in more detail. Calls are charged at 1p a minute plus your network provider international charges, select Option 3 (International).
We know you can't always get online, so you can use your existing account to place a bet over the phone too. This service is available 24 hours a day, 7 days a week. Find out more here.
UK Freephone - 0800 44 40 40
Ireland Freephone - 1800 333 555
International Freephone - +800 11223311
To listen to our horse & greyhound racing commentary
You can follow the racing action wherever you are by calling our commentary line on 08712 444 666 during UK racing times. Calls to this number are charged at 13p a minute plus your network provider charges. Click here to find out more.
Customer services for our betting shops
Our customer relations team is here to help you with any queries you have about our betting shops. They're available on 0870 518 1715 (calls to this number are charged at 1p a minute) from 09:30 to 21:30 Monday to Friday, 08:30 to 21:30 on Saturdays and 11:00 to 18:00 on Sundays.
You can also email customerhelp@williamhill.co.uk, or if you would like to send a letter the address is:
Greenside House
50 Station Road
Wood Green
London N22 7TP
Company information and news can be found at www.williamhillplc.com
Please call us on 0208 918 3600 if you would like to speak to Investor Relations. Alternatively you can email ir@williamhill.co.uk or write to us at:
Greenside House
50 Station Road
Wood Green
London N22 7TP
Careers
Please visit us at careers.williamhillplc.com to find out more about working for William Hill in the UK or abroad.