Virginia Council on Problem Gambling

Responsible Gaming

William Hill and the Virginia Lottery are committed to ensuring that sports betting remains a source of fun and entertainment for all Virginia customers. To achieve this, the Virginia Lottery prioritizes responsible gaming and actively seeks to increase public awareness and provide local resources for problem and compulsive gambling services in the Commonwealth of Virginia.

If you or someone you know is experiencing problems with your gambling, the Virginia Lottery encourages you to contact the Virginia Council on Problem Gambling or call, text or chat its confidential and toll-free helpline at 1-888-532-3500. The Virginia Lottery has also instituted a self-help program for individuals who wish to voluntary exclude themselves from sports betting, account-based lottery as well as gaming activities administered by the Office of Charitable and Regulatory Programs and the Virginia Racing. For more information on the Virginia Lottery’s Voluntary Self-Exclusion Program or its Sports Bettors Bill of Rights click here.

Limit Setting in Virginia

William Hill empowers its players by offering them several limit options to enjoy their gaming experience responsibly.

William Hill Limit setting capabilities are found here and are subject to jurisdictional requirements.

Self Exclusion in the Commonwealth of Virginia

In the Commonwealth of Virginia, William Hill customers can voluntarily self-exclude from participating in certain legalized forms of gaming gambling in Virginia, whether regulated by the Virginia Lottery, the Virginia Office of Charitable and Regulatory Programs, or the Virginia Racing Commission for a period of two or five years. For more information or to self-exclude online through the Virginia Lottery’s Voluntary Exclusion Program click here.

William Hill Only Self-Exclusion

William Hill customers in Virginia may self-exclude from further wagering with William Hill Sports book only for a minimum of twelve (12) months if they feel at risk of developing gambling-related problems. Patrons may exclude directly through a sports book or by mailing in a William Hill Self-Exclusion form found here.

William Hill’s US Self-Exclusion program will ban the requestor from all Virginia-based William Hill sports books. After twelve (12) months from the date of acknowledgement of enrollment in the program, a patron may request reinstatement of privileges, in writing, by completing a Reinstatement Form found here.

A patron’s request also includes the exclusion of all William Hill privileges, including William Hill Reward Card benefits, play privileges, direct mail marketing, special promotions, offers, and events via push notifications, e-mail, and other means, including SMS messaging.

The privileges are excluded for the duration of the exclusionary period. This request will be applicable at all William Hill owned and operated properties, including all properties that are opened or acquired after the date of the request.

The address to send Self-Exclusion and Reinstatement forms to is:

William Hill USOffice of Responsible Gaming6325 S. Rainbow BoulevardLas Vegas, NV 89118

To learn more about William Hill’s Responsible Gaming program click here.

Opt Out Program

Upon request, a customer may opt-out of receiving marketing communications including SMS messaging from William Hill by emailing responsiblegaming@williamhill.us, or marketing@williamhill.us, or by calling (855) 754-1200.

Customers may also write to us at:

William Hill USMarketing Department6325 S. Rainbow Blvd., Suite 100Las Vegas, NV 89118

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