Michigan Association on Problem Gambling

Responsible Gaming

The Michigan Department of Health & Human Services (MDHHS) and the Michigan Association on Problem (MAPG) are committed to increasing public awareness about problem and compulsive gambling in the state of Michigan. The MDHHS provides referrals to local treatment resources. Trained and experienced counselors are available 24 hours a day, seven days a week by phone or virtually to provide immediate help to address issues related to gambling disorder, including screening services and referrals to treatment or support groups.

If you or someone you know is experiencing problems with your gambling, William Hill encourages you to visit the Michigan Department of Health & Human Services’ Problem Gambling website by clicking here, or call 1-800-270-7117 for confidential information and assistance.

Limit Setting in Michigan

William Hill empowers its players by offering them several limit options to enjoy their gaming experience responsibly.

William Hill Limit setting capabilities are found here and are subject to jurisdictional requirements.

Self Exclusion

In the state of Michigan, William Hill customers can self-exclude from further wagering for a minimum of twelve (12) months from the date of acknowledgement of enrollment if they feel at risk of developing gambling-related problems. Patrons may exclude directly through a sports book or by mailing in a William Hill Self-Exclusion form found here.

A patron’s self-exclusion request also includes the exclusion of all William Hill privileges, including William Hill Reward Card benefits, play privileges, direct mail marketing, special promotions, offers, and events via push notifications, e-mail, and other means, including SMS messaging.

The privileges are excluded for the duration of the exclusionary period. This request will be applicable at all William Hill owned and operated properties, including all properties that are opened or acquired after the date of the request.

William Hill’s US Self-Exclusion program will ban the requestor from all Michigan-based William Hill sports books. After twelve (12) months from the date of acknowledgement of enrollment in the program, a patron may request reinstatement of privileges, in writing, by completing a Reinstatement Form found here.

Please send Self-Exclusion and Reinstatement forms to:

William Hill USOffice of Responsible Gaming6325 S. Rainbow BoulevardLas Vegas, NV 89118

To learn more about William Hill’s Responsible Gaming program click here.

Opt Out Program

Upon request, a customer may opt-out of receiving marketing communications including SMS messaging from William Hill by emailing responsiblegaming@williamhill.us, or marketing@williamhill.us, or by calling (855) 754-1200.

Customers may also write to us at:

William Hill USMarketing Department6325 S. Rainbow Blvd., Suite 100Las Vegas, NV 89118

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